Arista Jewels – Return & Refund Policy

At Arista Jewels, every piece is thoughtfully crafted to celebrate life’s most meaningful moments. We take immense pride in our quality and craftsmanship. However, if for any reason you are not completely satisfied, we are here to assist you.

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1. Return Eligibility

• Products can be returned within 7 days from the date of delivery.

• To be eligible, the item must be unused, unworn, and in its original condition.

• The product must be returned with original packaging, tags, invoice, and certificate of authenticity (if provided).

• Items showing signs of wear, damage, or alteration will not be accepted.

• Customized, personalised, or made-to-order pieces are not eligible for return.

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2. Non-Returnable Items

• Personalized / engraved jewellery

• Custom-made or made-to-order designs

• Products purchased during sale or special promotions (unless received defective or incorrect)

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3. How to Initiate a Return

To initiate a return:

1. Email us at contact@aristajewels.in within 7 days of delivery

2. Share your order number and reason for return

3. Our team will assist you with the process and arrange a reverse pickup (where serviceable)

4. Securely pack the product in its original packaging before handing it over

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4. Refunds

• Once your return is received and passes our quality check, we will notify you of the approval status.

• Approved refunds will be processed within 7–10 working days.

• Refunds will be issued to the original mode of payment.

• Shipping charges (if any) are non-refundable.

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5. Exchanges

We currently do not offer direct exchanges.

If you wish to purchase a different design, we request you to initiate a return and place a new order.

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6. Damaged or Incorrect Items

In the rare case that you receive a damaged or incorrect product:

• Please contact us within 48 hours of delivery

• Share clear images/videos of the product and packaging

Our team will promptly arrange a replacement or full refund, depending on availability.

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7. International Orders

For our international customers:

• We currently do not offer returns or exchanges

However, to ensure complete confidence in your purchase, we offer a personalized pre-dispatch experience:

• A video call via WhatsApp will be arranged

• You can view your jewellery in detail before it is shipped

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Refund Policy

Domestic Orders (India)

• Refunds are processed within 7–10 business days after the returned product is received and approved

• Refunds are issued via the original payment method

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International Orders

• Refunds are only applicable if the order does not reach you

• Requests are processed after the estimated delivery timeline and verification

• Approved refunds will be completed within 7–10 business days

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8. Contact Us

For any queries, we’re always here to help:

📧 contact@aristajewels.in

📞 +91 91540 80011