Shipping policy

The Arista Jewels Pvt Ltd ("we" and "us") is the operator of (https://aristajewels.in/). By placing an order through this website, you will be agreeing tothe terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on ourservice.1. GeneralSubject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.2. Shipping CostsShipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. 

We usually offer Free Shipping Pan India, however certain pincodes may incur additional charges due to being non-serviceable or offline pincodes, this will be informed post the order is confirmed by our Support Team

3. Delivery Terms3.1 Transit Time DomesticallyIn general, domestic shipments are in transit for 2 - 7 days3.2 Transit time InternationallyGenerally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier selected. 3.3 Dispatch TimeOrders are usually dispatched within 2-10 business days of payment of the order. 3.4 Change Of Delivery AddressFor change of delivery address requests, we are able to change the address at any time before the order has been dispatched.3.5 Items Out Of StockIf an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.3.6 Delivery Time ExceededIf the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.4. Tracking NotificationsUpon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.5. Customer serviceFor all customer service inquiries, please email us at info@aristajewels.in6. Is PAN card number required for all deliveries outside Hyderabad?

Yes, this is a necessity. All our shipments are insured. The courier company requires this information to deliver the product. 

Sizing & Care

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CARE INSTRUCTIONS

Every piece of jewelry is made delicately in labor of love. Before a piece even arrives at your doorstep, the piece has already been filled with passion, love and meaning behind why and how it was created. And as you unbox your jewelry, your instincts automatically tells you that you want to preserve such a beautiful piece for as long as you live and for the next generation it will be passed on to. How you care for your jewelry dictates its appraisal value. We provide simple care instructions that will guide you on how to maintain your jewelry the proper way to preserve it in its perfect condition.

We recommend that you clean your Baby Gold piece with a mild soapy hot water. A soft bristle brush is preferable but we recommend that you refrain from using abrasive materials to avoid scratching the finish of your jewelry.A microfiber polishing cloth can be used from time to time as well.

We recommend you remove all jewelry before sleeping, taking a shower, cleaning, swimming, washing the dishes, playing or doing water sport or extreme sport activities to avoid damaging your piece,  gold discoloration and loss of stones. This is especially true for our children’s jewelry.

When unworn, it is best to store your jewelry in your original Baby Gold fabric lined box, away from other metals to prevent scratching or damaging  the shape and finish of your piece.

And finally, Should your jewelry need extra maintenance or repair, feel free to contact us for a complimentary yearly care service.